Refund policy
Last updated: October 6, 2026
At Pacehold, every order is covered by our 90-Day Satisfaction Guarantee. If you are not happy with your purchase for any reason, you can request a full refund within 90 days of the delivery date.
How to request a return
- Email us at paceholdco@gmail.com within 90 days of delivery.
- Include your order number and a short note on the reason for your return.
- We will reply within 1–2 business days with return instructions.
Please do not send items back without contacting us first. Returns sent without authorization may not be processed.
Refunds
Once your return is approved, we will issue a refund to your original payment method. Refunds are typically processed within 5–10 business days after approval. Your bank or card issuer may take additional time to post the credit to your account.
If you have not received your refund after this period, please check with your bank first, then contact us at paceholdco@gmail.com.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.
Exchanges
Need a different size or side? Contact us at paceholdco@gmail.com and we will help you get the right fit.
Order cancellations
You may cancel your order free of charge before it ships. Once an order has shipped, it can no longer be canceled, but it is still covered by our 90-day guarantee.
Contact
For any questions about returns or refunds, email paceholdco@gmail.com.